EDI PAMUNGKAS; SRI ROEKMINIATI; SRI KAMARIYAH. Implementation of Public Service Policy in Handling Elec-tricity Customer Complaints: A Study at PT PLN Persero UP3 Samarinda. International Journal of Social Welfare and Family Law, [S. l.], v. 3, n. 3, p. 36–47, 2026. DOI: 10.62951/ijsw.v3i3.653. Disponível em: https://international.appisi.or.id/index.php/IJSW/article/view/653. Acesso em: 7 jul. 2026.