SIM AKURAT: Transformation of Legal Metrology Service Governance that is Integrated, Accountable, and Focused on Consumer Protection in Purbalingga Regency
DOI:
https://doi.org/10.62951/momat.v3i3.702Keywords:
Data Governance, Digital Public Services, Legal Metrology, Regional Innovation, SIM AKURATAbstract
This research-based innovation paper proposes SIM AKURAT as a governance reform initiative for legal metrology services in Purbalingga Regency. The system is designed to integrate the identification and history of measuring instruments, volumetric instruments, weighing instruments, and other legal metrology equipment (UTTP), including verification scheduling, test result records, validity notifications, risk mapping, digital archives, QR code verification, complaint management, and action dashboards. This study aims to analyze service problems, develop an innovative system design, and formulate implementation strategies with measurable benefits. A qualitative descriptive case study approach was applied, combined with design science principles during the conceptual design phase. Data were collected through participatory observation, regulatory and document reviews, official government information, previous studies, and benchmarking of related innovations. Analysis was conducted using process mapping, gap analysis, root cause analysis, stakeholder analysis, and theory of change. The findings reveal several challenges, including fragmented data, inefficient instrument history tracking, non-automated reminders, repetitive reporting processes, limited spatial data utilization, and inconsistent access management. SIM AKURAT addresses these issues through unique UTTP identification, integrated service processes, automated notifications, risk-based supervision, audit trails, dashboards, and future interoperability with SPBE and Satu Data Indonesia. Implementation is recommended through a minimum viable product and pilot testing, followed by evaluation of functionality, security, user acceptance, and service benefits. SIM AKURAT is expected to improve data accuracy, operational efficiency, compliance with re-verification requirements, monitoring effectiveness, transparency, and public trust through consistent organizational and technological transformation.
Downloads
References
Aldi, M. A. N. A., Aris, M. A. A. W., & Agus, A. S. (2024). Aplikasi metrologi legal berbasis pelanggan terintegrasi. Jurnal Pengembangan Teknologi Informasi dan Komunikasi (JUPTIK), 2(2), 28–40. https://doi.org/10.52060/juptik.v2i2.2385
David, A., Yigitcanlar, T., Li, R. Y. M., Corchado, J. M., Cheong, P. H., Mossberger, K., & Mehmood, R. (2023). Understanding local government digital technology adoption strategies: A PRISMA review. Sustainability, 15(12), 9645. https://doi.org/10.3390/su15129645
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748
Gupta, P., Hooda, A., Jeyaraj, A., Seddon, J. J. M., & Dwivedi, Y. K. (2025). Trust, risk, privacy and security in e-government use: Insights from a MASEM analysis. Information Systems Frontiers, 27(3), 1089–1105. https://doi.org/10.1007/s10796-024-10497-8
Haug, N., Dan, S., & Mergel, I. (2024). Digitally-induced change in the public sector: A systematic review and research agenda. Public Management Review, 26(7), 1963–1987. https://doi.org/10.1080/14719037.2023.2234917
Hooda, A., Gupta, P., Jeyaraj, A., & Dwivedi, Y. (2023). Clarifying the role of e-government trust in e-government success models: A meta-analytic structural equation modeling approach. Australasian Journal of Information Systems, 27. https://doi.org/10.3127/ajis.v27i0.4079
Hooda, A., Gupta, P., Jeyaraj, A., Giannakis, M., & Dwivedi, Y. K. (2022). The effects of trust on behavioral intention and use behavior within e-government contexts. International Journal of Information Management, 67, 102553. https://doi.org/10.1016/j.ijinfomgt.2022.102553
Kitsios, F., Kamariotou, M., & Mavromatis, A. (2023). Drivers and outcomes of digital transformation: The case of public sector services. Information, 14(1), 43. https://doi.org/10.3390/info14010043
Latupeirissa, J. J. P., Dewi, N. L. Y., Prayana, I. K. R., Srikandi, M. B., Ramadiansyah, S. A., & Pramana, I. B. G. A. Y. (2024). Transforming public service delivery: A comprehensive review of digitization initiatives. Sustainability, 16(7), 2818. https://doi.org/10.3390/su16072818
Miftahuzzamal, H., & Ardan, T. S. (2023). Information system for managing data on measuring and weighing instruments and legal metrology equipment (Case study: Subang Regency Legal Metrology Technical Implementation Unit). Global, 10(2), 63–80.
National Institute of Standards and Technology. (2024). The NIST cybersecurity framework (CSF) 2.0. https://doi.org/10.6028/NIST.CSWP.29
Organisation for Economic Co-operation and Development. (2024a). 2023 OECD Digital Government Index. OECD Publishing. https://doi.org/10.1787/1a89ed5e-en
Organisation for Economic Co-operation and Development. (2024b). Enabling digital innovation in government. OECD Publishing. https://doi.org/10.1787/a51eb9b2-en
Purbalingga Regency Government. (2025). Purbalingga Regency Regional Regulation No. 4 of 2025 concerning the Purbalingga Regency Medium-Term Development Plan (RPJMD) for 2025–2029.
Purbalingga Regency Secretariat. (2025). Purbalingga awarded the 2025 "Orderly Measurement Region" title, proof of consistency in protecting consumers.
Republic of Indonesia. (1981). Law No. 2 of 1981 on legal metrology.
Sandela, I., Trisna, N., & Effida, D. Q. (2022). Ketentuan pengaturan penteraan alat metrologi legal dalam transaksi perdagangan di Indonesia. Ius Civile: Refleksi Penegakan Hukum dan Keadilan, 6(1), 133. https://doi.org/10.35308/jic.v6i1.5231
Ulum, A. M., Widya, M. A. A., & Munawarah, M. (2024). Sistem pegawai pelayanan tera/tera ulang metrologi legal berbasis mobile. Switch: Jurnal Sains dan Teknologi Informasi, 2(4), 121–138. https://doi.org/10.62951/switch.v2i4.162
United Nations. (2024). UN e-government survey 2024: Accelerating digital transformation for sustainable development. United Nations Department of Economic and Social Affairs.
van Donge, W., Bharosa, N., & Janssen, M. F. W. H. A. (2022). Data-driven government: Cross-case comparison of data stewardship in data ecosystems. Government Information Quarterly, 39(2), 101642. https://doi.org/10.1016/j.giq.2021.101642
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425–478. https://doi.org/10.2307/30036540
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
