Operational Risk Management Performance and Eudaimonic Tourist Well-Being: The Mediating Role of Memorable Tourism Experience in Dieng Plateau
DOI:
https://doi.org/10.62951/momat.v3i3.729Keywords:
Dieng Plateau, Memorable Tourism Experience, Operational Risk Management, Risk Management Performance, Tourist Well-BeingAbstract
Tourism destinations are increasingly expected not only to provide enjoyable experiences but also to contribute to tourists’ psychological well-being. However, limited attention has been given to how operational risk management can support eudaimonic tourist well-being through memorable tourism experiences. This study aims to examine the effects of Operational Risk Management Performance (ORMP) on Memorable Tourism Experience (MTE) and Eudaimonic Tourist Well-Being (ETWB), as well as the mediating role of MTE in the relationship between ORMP and ETWB in the Dieng Plateau, Central Java, Indonesia. A quantitative approach was employed using survey data from 334 tourists visiting the destination. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) to evaluate the measurement and structural models and test the proposed hypotheses. The results show that ORMP has a positive and significant effect on MTE (β = 0.687; t = 24.815; p < 0.001), while MTE positively and significantly affects ETWB (β = 0.454; t = 8.573; p < 0.001). ORMP also directly affects ETWB (β = 0.406; t = 7.722; p < 0.001). Furthermore, MTE significantly mediates the relationship between ORMP and ETWB (indirect effect = 0.312; t = 8.086; p < 0.001), indicating complementary mediation. These findings highlight that effective operational risk management can create safe, reliable, and meaningful tourism experiences that contribute to tourists’ eudaimonic well-being.
Downloads
References
Bigné, E., Fuentes-Medina, M. L., & Morini, S. (2020). Memorable tourist experiences versus ordinary tourist experiences: Which factors contribute to their creation? Tourism Management, 82, 104177. https://doi.org/10.1016/j.tourman.2020.104177
Coelho, M. de F., & Gosling, M. de S. (2018). Memorable tourism experience (MTE): Scale proposal and test. Tourism & Management Studies, 14(4), 15–24. https://doi.org/10.18089/tms.2018.14402
Coudounaris, D. N., & Sthapit, E. (2017). Antecedents of memorable tourism experience related to behavioral intentions. Psychology & Marketing, 34(12), 1084–1093. https://doi.org/10.1002/mar.21048
Filep, S., & Laing, J. (2019). Trends and directions in tourism and positive psychology. Journal of Travel Research, 58(3), 343–355. https://doi.org/10.1177/0047287518759226
Filep, S., Moyle, B. D., & Skavronskaya, L. (2022). Tourist wellbeing: Re-thinking hedonic and eudaimonic dimensions. Journal of Hospitality & Tourism Research, 48(1), 109–127. https://doi.org/10.1177/10963480221087964
Hair, J. F., Hult, G. T. M., Ringle, C. M., & Sarstedt, M. (2022). A primer on partial least squares structural equation modeling (PLS-SEM) (3rd ed.). Sage.
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Hair, J. F., Sarstedt, M., Pieper, T. M., & Ringle, C. M. (2012). The use of partial least squares structural equation modeling in strategic management research: A review of past practices and recommendations for future applications. Long Range Planning, 45(5–6), 320–340. https://doi.org/10.1016/j.lrp.2012.09.008
Hair, J. F., Sarstedt, M., Ringle, C. M., & Mena, J. A. (2012). An assessment of the use of partial least squares structural equation modeling in marketing research. Journal of the Academy of Marketing Science, 40(3), 414–433. https://doi.org/10.1007/s11747-011-0261-6
Henseler, J., Hubona, G., & Ray, P. A. (2016). Using PLS path modeling in new technology research: Updated guidelines. Industrial Management & Data Systems, 116(1), 2–20. https://doi.org/10.1108/IMDS-09-2015-0382
Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43, 115–135. https://doi.org/10.1007/s11747-014-0403-8
Hosany, S., Sthapit, E., & Björk, P. (2022). Memorable tourism experience: A review and research agenda. Psychology & Marketing, 39(8), 1467–1486. https://doi.org/10.1002/mar.21665
Jiang, Y., Ritchie, B. W., & Verreynne, M.-L. (2019). Building tourism organizational resilience to crises and disasters: A dynamic capabilities view. International Journal of Tourism Research, 21(6), 882–900. https://doi.org/10.1002/jtr.2312
Kim, J.-H. (2014). The antecedents of memorable tourism experiences: The development of a scale to measure the destination attributes associated with memorable experiences. Tourism Management, 44, 34–45. https://doi.org/10.1016/j.tourman.2014.02.007
Kim, J.-H., & Ritchie, J. R. B. (2014). Cross-cultural validation of a memorable tourism experience scale (MTES). Journal of Travel Research, 53(3), 323–335. https://doi.org/10.1177/0047287513496468
Kim, J.-H., Ritchie, J. R. B., & McCormick, B. (2012). Development of a scale to measure memorable tourism experiences. Journal of Travel Research, 51(1), 12–25. https://doi.org/10.1177/0047287510385467
Pomfret, G. (2021). Family adventure tourism: Towards hedonic and eudaimonic wellbeing. Tourism Management Perspectives, 39, 100852. https://doi.org/10.1016/j.tmp.2021.100852
Rahmani, K., Gnoth, J., & Mather, K. (2018). Hedonic and eudaimonic well-being: A psycholinguistic view. Tourism Management, 69, 155–166. https://doi.org/10.1016/j.tourman.2018.06.008
Rasoolimanesh, S. M., Seyfi, S., Hall, C. M., & Hatamifar, P. (2021). Understanding memorable tourism experiences and behavioural intentions of tourists: The role of destination image and tourist satisfaction. Tourism Review, 76(2), 319–334.
Ringle, C. M., Sarstedt, M., Mitchell, R., & Gudergan, S. P. (2020). Partial least squares structural equation modeling in HRM research. The International Journal of Human Resource Management, 31(12), 1617–1643. https://doi.org/10.1080/09585192.2017.1416655
Ritchie, B. W., & Jiang, Y. (2019). A review of research on tourism risk, crisis and disaster management: Launching the Annals of Tourism Research curated collection on tourism risk, crisis and disaster management. Annals of Tourism Research, 79, 102812. https://doi.org/10.1016/j.annals.2019.102812
Ryan, R. M., & Deci, E. L. (2001). On happiness and human potentials: A review of research on hedonic and eudaimonic well-being. Annual Review of Psychology, 52, 141–166. https://doi.org/10.1146/annurev.psych.52.1.141
Ryff, C. D. (1989). Happiness is everything, or is it? Explorations on the meaning of psychological well-being. Journal of Personality and Social Psychology, 57(6), 1069–1081. https://doi.org/10.1037/0022-3514.57.6.1069
Ryff, C. D. (2014). Psychological well-being revisited: Advances in the science and practice of eudaimonia. Psychotherapy and Psychosomatics, 83(1), 10–28. https://doi.org/10.1159/000353263
Sarstedt, M., Hair, J. F., Pick, M., Liengaard, B. D., Radomir, L., & Ringle, C. M. (2022). Progress in partial least squares structural equation modeling use in marketing research in the last decade. Psychology & Marketing, 39, 1035–1064. https://doi.org/10.1002/mar.21640
Sarstedt, M., Ringle, C. M., Cheah, J.-H., Ting, H., Moisescu, O. I., & Radomir, L. (2020). Structural model robustness checks in PLS-SEM. Tourism Economics, 26(4), 531–554.
Sthapit, E., & Coudounaris, D. N. (2018). Memorable tourism experiences: Antecedents and outcomes. Scandinavian Journal of Hospitality and Tourism, 18(2), 1–18.
Sugiarto, S., & Herawan, T. (2022). The influence of operational risk management on intention to revisit and intention to recommend by using satisfaction as a mediating variable: A study of homestay users in Dieng Plateau, Central Java, Indonesia. Quality—Access to Success, 24(192). https://doi.org/10.47750/QAS/24.192.47
Sugiarto, S., Budhijono, F., Kwik, M. F., Susanto, D. R., Kiswantoro, A., & Rohman, N. (2024). Strengthening Indonesian tourism resilience based on tourism operational risk management. Journal of Resilient Economies, 4(1). https://doi.org/10.25120/jre.4.1.2024.4081
Tung, V. W. S., & Ritchie, J. R. B. (2011). Exploring the essence of memorable tourism experiences. Annals of Tourism Research, 38(4), 1367–1386. https://doi.org/10.1016/j.annals.2011.03.009
Vada, S., Prentice, C., & Hsiao, A. (2019). The influence of tourism experience on the well-being of tourists. International Journal of Tourism Research, 21(5), 599–610.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Momentum Matrix: International Journal of Communication, Tourism, and Social Economic Trends
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
