Innovation in Public Service Governance at Prima Husada Sengkang Hospital Tempe District Wajo Regency
DOI:
https://doi.org/10.62951/ijss.v3i3.684Keywords:
Governance, Hospital, Innovation, Public Service, SIM RSAbstract
This study to analyze innovation in public service governance and identify determinant factors that influence its implementation at Prima Husada Sengkang Hospital, Tempe District, Wajo Regency. This study uses a qualitative research method with a descriptive approach. The research informants consisted of 5 people: doctors, nurses, administrative staff, patients, and patients' families. Data collection techniques were carried out through interviews and documentation. Data analysis used the Miles and Huberman model which includes data reduction, data presentation, data verification, and conclusion drawing. The results show that public service governance at Prima Husada Sengkang Hospital has implemented the principles of transparency, accountability, responsiveness, and effectiveness. Supporting factors for innovation are the existence of good resolution and accommodation in resolving patient problems or complaints supported by effective communication and coordination. Meanwhile, inhibiting factors come from societal dynamics in the form of increasing public demands for service quality, expectations of cooperation with BPJS, improvements in service facilities, timeliness of doctor services, and network constraints that affect the use of SIM RS.
Downloads
References
Agusta, I. (2003). Teknik pengumpulan dan analisis data kualitatif. Pusat Penelitian Sosial Ekonomi Litbang Pertanian, 27(10), 179–188.
Arikunto, S. (2013). Prosedur Penelitian: Suatu Pendekatan Praktik. Jakarta: Rineka Cipta.
Creswell, J. W. (2014). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches (4th ed.). Thousand Oaks, CA: Sage.
Denhardt, J. V., & Denhardt, R. B. (2015). The New Public Service: Serving, Not Steering (4th ed.). New York: Routledge.
Dema, H., Hamrun, H., & Hamsinah, H. (2021). Inovasi tata kelola pemerintahan daerah di Kabupaten Bantaeng. PRAJA: Jurnal Ilmiah Pemerintahan, 9(2), 64–75.
Dwiyanto, A. (2006). Mewujudkan Good Governance Melalui Pelayanan Publik. Yogyakarta: Gadjah Mada University Press.
Dwiyanto, A. (2010). Manajemen Pelayanan Publik: Peduli, Inklusif, dan Kolaboratif. Yogyakarta: Gadjah Mada University Press.
Fauzan, A. (2022). Tata Kelola Pelayanan Publik. Jakarta: Rajawali Pers.
Gaspersz, V. (2006). Total Quality Management. Jakarta: Gramedia Pustaka Utama.
Gault, F. (2018). Defining and Measuring Innovation in All Sectors of the Economy. Cheltenham: Edward Elgar Publishing.
Hapzah, S. N., Rianto, B., & Tamrin, M. H. (2020). Tata kelola inovasi pelayanan publik: dimensi kelembagaan, aktor kebijakan dan masyarakat. Publisia, 5(2), 153–164.
Hardiyansyah. (2017). Manajemen Pelayanan dan Pengembangan Organisasi Publik. Yogyakarta: Gava Media.
Haryanti, H., Winarti, W., & Pramono, J. (2023). Kualitas pelayanan perusahaan umum daerah air minum Tirto Negoro Kabupaten Sragen. JIAP, 12(1), 1–15.
Jogiyanto, H. M., & Abdillah, W. (2011). Sistem Tata Kelola Teknologi Informasi. Yogyakarta: Andi.
Kasim, A. (1994). Administrasi Negara dalam Perspektif Indonesia. Jakarta: LP3ES.
Keban, Y. T. (2008). Enam Dimensi Strategis Administrasi Publik. Yogyakarta: Gava Media.
Makmur, & Rohana, T. (2015). Inovasi dan Kreativitas Manusia dalam Administrasi dan Manajemen. Bandung: Refika Aditama.
Mekarisce, A. A. (2020). Teknik pemeriksaan keabsahan data pada penelitian kualitatif di bidang kesehatan masyarakat. Jurnal Ilmiah Kesehatan Masyarakat, 12(3), 145–151.
Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis: A Methods Sourcebook (3rd ed.). Thousand Oaks, CA: Sage.
Moleong, L. J. (2010). Metodologi Penelitian Kualitatif. Bandung: Remaja Rosdakarya.
Moenir, A. S. (2014). Manajemen Pelayanan Umum di Indonesia. Jakarta: Bumi Aksara.
Mufassaroh, M. L., Murwaningsih, T., & Subarno, A. (2023). Faktor-faktor yang menghambat pelaksanaan pelayanan publik di Kantor Kecamatan Widodaren Kabupaten Ngawi. JIKAP, 7(4), 298–305.
Mulyadi, D. (2016). Studi Kebijakan Publik dan Pelayanan Publik. Bandung: Alfabeta.
Nurdin, I. (2019). Kualitas Pelayanan Publik. Surabaya: Media Sahabat Cendekia.
OECD. (2018). Oslo Manual 2018: Guidelines for Collecting, Reporting and Using Data on Innovation (4th ed.). Paris: OECD Publishing.
Osborne, S. P. (2010). The New Public Governance: Emerging Perspectives on the Theory and Practice of Public Governance. London: Routledge.
Pollitt, C., & Bouckaert, G. (2017). Public Management Reform: A Comparative Analysis (4th ed.). Oxford: Oxford University Press.
Qomaruddin, Q., & Sa’diyah, H. (2024). Kajian teoritis tentang teknik analisis data dalam penelitian kualitatif: Perspektif Spradley, Miles dan Huberman. Journal of Management, Accounting, and Administration, 1(2), 77–84.
Rahmadana, M. F., Mawati, A. T., Siagian, V., Perangin-angin, M. A., Refelino, J., Tojiri, M. Y., et al. (2020). Pelayanan Publik. Medan: Yayasan Kita Menulis.
Rahman, A. (2017). Pengantar Ilmu Administrasi. Makassar: Sah Media.
Rizki, B., dkk. (2020). Inovasi pelayanan kesehatan pada Rumah Sakit Umum Daerah Pariaman. Jurnal Administrasi Publik, 8(1), 45–58.
Sugiyono. (2019). Metode Penelitian Kualitatif, Kuantitatif dan R&D. Bandung: Alfabeta.
Sutha, G. (2018). Administrasi Perkantoran Modern. Jakarta: Indeks.
Tilaar, H. A. R. (2018). Manajemen Sumber Daya Manusia dan Pelayanan Publik. Jakarta: Rineka Cipta.
United Nations Development Programme (UNDP). (1997). Governance for Sustainable Human Development. New York: UNDP.
Veranita, M., & Hatimatunnisani, H. (2021). Kualitas pelayanan publik pengaruhnya terhadap kepuasan pelanggan PT PLN (Persero) Rayon Bandung Selatan. Jurnal E-Bis, 5(1), 249–259.
World Health Organization (WHO). (2021). Global Strategy on Digital Health 2020–2025. Geneva: WHO.
Yanti, A. (2024). Penerapan prinsip-prinsip tata kelola pemerintahan yang baik (good governance) dalam meningkatkan kualitas pelayanan publik. Jurnal Administrasi Publik dan Birokrasi.
Republik Indonesia. (2009). Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik. Jakarta: Sekretariat Negara.
Republik Indonesia. (2023). Undang-Undang Nomor 17 Tahun 2023 tentang Kesehatan. Jakarta: Sekretariat Negara.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 International Journal of Social Science and Humanity
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
